How to Reset DStv Decoder (HD or Explora)
A complete guide to resetting your DStv decoder to fix software issues and restore default settings
Many people want to know why and how they can reset a DStv decoder. Resetting your decoder can fix corrupt software. Also, if you mess up the correct configurations of the decoder you can always restore the default factory settings by resetting your decoder.
DStv Remote Control Layout
Familiarize yourself with the key buttons needed for the reset process
This guide provides clear, step-by-step instructions with diagrams to help you reset your DStv decoder successfully.
Reasons for Resetting Your DStv Decoder
Software Corruption
Incorrect Settings
Hard Drive Issues
There are several situations where resetting your DStv decoder can solve problems:
Software Corruption
As with most electrical gadgets, the software of the decoder can become corrupt. This usually happens if the decoder is interrupted during a software upgrade. In my experience as a DStv technician, I have seen that you can fix corrupt software when you reset the decoder.
Incorrect Settings
If your decoder loses the DStv signal due to incorrect settings then you can reset it to restore the signal.
Configuration Errors
Maybe you are one of those DIY people who like playing around with decoder settings. If you mess up the set-up then you can reset your decoder to restore the original configurations.
Hard Drive Issues
Old Explora decoders are notorious for having corrupt hard drives. Furthermore, the hard drive can become full. As a result, the decoder becomes unusable. If you reset your decoder you can fix the corrupt hard drive and free up some space in the hard drive.
Tip: Resetting your decoder will not affect your DStv subscription. It only restores the device settings to factory defaults.
Step-by-Step Guide to Reset Your DStv Decoder
Time needed: 5 minutes
Press the blue "DStv button" on your remote control
Locate the blue DStv button on your remote control and press it to access the main menu.
Press this button to open the main menu
Navigate to "Settings"
Use the right arrow on the remote control to go to "Settings" in the menu.
Use the right arrow to highlight "Settings"
Select "System Settings"
Use the down arrow to navigate to "System Settings" and press OK to select it.
Navigate down and press OK to select System Settings
Choose "Reset Decoder Settings"
Use the right arrow to go to the next menu and select "Reset Decoder Settings".
Navigate to Reset Decoder and press OK
Confirm "Reset To Factory Default"
Scroll down using the down arrow to select "Reset To Factory Default" then press "OK" on your remote control to confirm.
Select "Reset to Factory Default" and confirm with OK
Wait for the reset to complete
The decoder will restart and restore factory settings. This may take a few minutes.
Decoder is resetting - please wait
Important: Resetting will erase all your recordings and personalized settings. Make sure to back up any important recordings if possible.
What to Do After Resetting Your Decoder
Setup Wizard
Channel Scan
Signal Check
Preferences
After your decoder resets, you'll need to go through the initial setup process:
- Follow the on-screen setup wizard to configure basic settings
- Scan for channels to restore your channel list
- Check your signal strength to ensure proper reception
- Reactivate any premium services if necessary
- Set up your recordings and preferences again
Pro Tip: After resetting, it's a good idea to check for software updates to ensure your decoder has the latest features and bug fixes.
When to Contact a Professional
Decoder Still Not Working?
If resetting doesn't solve your problem, these might be hardware issues
If resetting the decoder does not fix your problem, you might need professional assistance. Contact us if:
- The reset process doesn't complete successfully
- Your decoder continues to malfunction after resetting
- You experience persistent signal problems
- Your decoder shows hardware error messages
- You're uncomfortable performing the reset yourself
Our certified technicians can help with any decoder issues:
Call 082 396 9679 WhatsApp for Quick ResponseNeed Professional DStv Support?
Our certified technicians can help with decoder resets, signal problems, and all DStv-related issues